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Reporting An Outage

When you experience a power outage you want your service restored as quickly as possible. So do we. To help us restore service as quickly and efficiently as possible it's important that you notify us. 

 

Call or report online:

Image stating to call 800-282-8610 to report an outage.Link to SmartHub

 

 

 

 

 

Need help using SmartHub?                   

 

Before you report

Before calling us to report a power outage, please help us determine if the service problem exists within your home's electrical system or on our system. 
 

  • Check to see if your neighbors have power. If your neighbors are also out of power, report the outage. If your neighbors have power or if you cannot determine whether they have power:

    • Check for a blown fuse or open circuit breaker in your own equipment.
       
    • If you determined through steps one and two that the outage is not a problem with your electric system, report the outage by calling 800-282-8610.
       
  • Note: If you report a false power outage, you could be billed for the call-out.

 

 

Reporting the outage

When you call in, the Outage Reporting System should recognize your phone number using the caller identification code provided by the phone company. If the system does not recognize your number, please leave a message and provide your name, a phone number where you can be reached and your service map location number.

It is very important that you keep your telephone number current with us, so we may serve you better. Also, the service map location number on the front of your bill helps our crews locate you through our mapping system.

 

 

High-Volume Call Answering System

Our high-volume automated call answering system helps relay problems to our staff quickly and effectively during major interruptions. This system helps us pinpoint issues during major events which allows us to more efficiently dispatch crews. Although the automated system can be frustrating at times, it allows us to take a high volume of calls in a short amount of time. We, as would you, prefer direct contact during outage situations. However during periods of high call volume, our automated system collects outage information thereby allowing CEC staff to focus on restoring your power. 

 

 

What to do next? 

After you've reported the outage:
 

  • Turn off all electrical appliances that were on when service was disrupted, leaving a lamp on so you'll know when power is restored. 
     
  • Turn circuit breakers to major appliances (like your stove) to the "off" position. 
     
  • To help preserve food, leave the doors to your refrigerator and freezer closed. 
     
  • Once power is restored, avoid overloading by turning appliances back on in 15-minute intervals. 
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