New Feature! Report an Outage via Text!!
Friday | October 1, 2021

CEC is excited to announce another new feature available to members – reporting an outage via text! 

CEC understands that providing members with options is essential as we rely more on technology to stay connected – and making communication simple is critical. 

CEC’s new, two-way texting feature allows members with a single account to text the word “OUT” to report a power outage. 

To take advantage of this easy and convenient way to report an outage, members must be a registered SmartHub user with a text enrolled mobile number. The text must be sent to CEC’s dedicated SmartHub Number (855-940-3955). 

Additionally, outage notification text and emails are available to keep members informed on information specific to their outage. These messages include real-time alerts for a reported outage, outage updates, and power restored. 

Efficient communication has always been essential, but CEC knows it has become critical during these uncertain times. The ability to report an outage and receive updates via text gives CEC members more flexibility and more options to communicate with CEC efficiently and effectively when power is out.

Do not wait until you are experiencing an outage to utilize these great features – sign up today! 

Click here to learn more about reporting an outage via text. 

Click here to learn more about outage notifications. 


image showing notifications