Receive outage updates directly to your phone with outage notifications! Central Electric Cooperative (CEC) members can receive live text or email outage updates if they sign up on SmartHub.
Once members have a SmartHub account and sign up to receive outage notifications, this feature allows CEC to contact members when their power is out, provides an estimated time of restoration, and notifies members when power is restored. CEC crews update this information on-site, so members receive timely notifications.
Members who sign up to receive outage notifications can also use this feature to report a power outage! Members with a single account can text the word "OUT" to let CEC know they have an outage.
To receive notifications, CEC must have up-to-date contact information on members' SmartHub accounts and the member must be signed up. Members who are currently signed up for SmartHub will also need to verify that their account and contact information are up to date and sign up for notifications.
SmartHub is a web and mobile app that allows members to take control of all aspects of their utility account. It offers members the ability to pay bills, manage energy use, contact CEC with service issues, and receive outage notifications quickly and easily 24/7 online or from their mobile device. Alert preferences can be updated at any time.
Don’t forget you can also report outages through SmartHub with the touch of a button – as well as monitor your energy use, pay bills, and much more! Learn more ways to unlock all of the capabilities of SmartHub by clicking here.
SmartHub is also available as an app! You can download it by visiting your app store from your mobile device and searching for SmartHub.
Standard text messaging rates may apply based on your plan with your mobile phone carrier.
Click here to learn more about CEC's Outage Notifications.
How To Sign Up for Outage Notifications:
Visit SmartHub – go to www.central.coop and click the SmartHub link in the top right corner.
You must be a registered SmartHub user – if you need to register, click on New User.
Once you are logged in, click on Notifications in the green menu at the top of the page.
Go to Manage Contacts to register the phone number and email addresses where you would like to receive notifications. You will need to verify your contact methods to complete the process.
Then click on Manage Notifications from the options on the left.
This page will show you all notifications available to you. Insert your contact information for the notifications you wish to receive. Then click Save Settings.
You will need to verify your contact methods to complete the process.
Signing Up for Outage Notifications through the SmartHub App
In the app:
- Click on the More icon (iOS users) or the Triple Bars icon in the top left (Android users).
- Click on Settings.
- Verify information in Contact Methods.
- Signup under Manage Notifications.